On the basis of these General terms and conditions (GTC) shall be concluded between the customer and greenco UG (limited liability), represented by Jacob Kasprowiak & Marc Schlömann (address: Bahnweg 3a, 95448 Bayreuth, Germany; commercial register: Bayreuth, Germany; commercial register number: HRB6315; VAT identification number: DE305072659), hereinafter referred to as provider of contract is.

Contractual item

This contract governs the sale of new goods from the area (s) of online trade in goods of all kinds, in particular tea and tea accessories, through the provider's online Shop. Due to the Details of the respective offer, reference is made to the product description of the offer page.

Conclusion of contract

The contract is concluded exclusively in electronic business transactions via the Shop System. The offers presented represent a non-binding invitation to submit an offer by the customer order, which the provider can then accept.

The order process at the conclusion of the contract includes the following steps in the Shop System:

  1. Selection of the offer in the desired specification (size, color, quantity)
  2. Placing the offer in the shopping cart
  3. Accept the terms and conditions (set hook)
  4. Pressing the'checkout' button
  5. Entering the billing and delivery address
  6. Selection of shipping method
  7. Selection of payment method
  8. Pressing the button'order with obligation to pay'
  9. Confirmation email that order has been received

The contract is concluded with the sending of the order confirmation.


The delivered goods remain the property of the supplier until full payment has been made.

No reservation

The Provider reserves the right not to provide the promised service in the event of unavailability.

Prices, Shipping Costs, Return Costs

All prices are final prices and include the statutory VAT. In addition to the final prices, additional costs are incurred depending on the shipping method, which are displayed before sending the order. For an order from an amount of 29,95 € no shipping costs will be charged in Germany and Austria. Otherwise, a shipping fee of 3.50 € within Germany and 4.90€ for Austria will be charged. For all other countries the shipping fee is 9,90€.

If there is a right of withdrawal and this is used, the customer shall bear the costs of the return. Shipping is done by DHL. We currently ship exclusively within the EU.

Payment terms

The customer has only the following payment options: PayPal, Credit Card (Visa & Master Card), Klarna sofort Überweisung, Klarna Rechnungskauf, Bezahlen MIT Amazon, Vorauskasse, Google Pay, Apple Pay. Further payment methods are not offered and will be rejected.
The invoice amount is collected by the provider by means of direct debit on the basis of the customer's direct debit authorisation from the customer's specified account. When using an escrow service / payment service provider, it enables the provider and customer to process the payment between themselves. The escrow service/ payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective Escrow Services / Payment Service Providers. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the order. Payment is due from the invoice date without deduction. If payment is made in advance, the transfer of the invoice amount must take place within 3 working days. Invoicing is done purely electronically by e-mail.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options.

  • Invoice: the payment period is 14 days from the dispatch of the goods/ the ticket/ or, in the case of other services, the provision of the service. You will find the billing conditions here.
  • Immediate: your account will be debited immediately after placing the order.

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and creditworthiness checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. For more information and Klarna's terms of Use, see here. General information about Klarna you get here. Your personal information will be provided by Klarna in accordance with the applicable data protection regulations and in accordance with the Klarna's Privacy Policy treat.

Delivery terms

The goods will be shipped immediately after receipt of the order.
Shipping takes place on average after 1 day at the latest. The entrepreneur undertakes to deliver on the 5th day after receipt of the order. The standard delivery time is 3 days, unless otherwise stated in the item description. The supplier will ship the order from its own warehouse as soon as the entire order is in stock there.
If the supplier is not responsible for a permanent impediment to delivery, in particular force majeure or non-delivery by its own supplier, even though a corresponding cover transaction was carried out in good time, the supplier has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and any services received, in particular payments, will be refunded.


Consumers are entitled to statutory liability for defects in accordance with the relevant provisions of the German civil code (BGB) for the services offered.

Right of withdrawal and customer service

Cancellation instruction


You have the right to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day,

  • In the case of a purchase contract: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
  • In the case of a contract for several goods which the consumer has ordered within the framework of a uniform order and which are delivered separately: on which you or a third party named by you, who is not a carrier, have taken possession of the last goods.
  • In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
  • In the case of a contract for the regular delivery of goods over a defined period of time: on which you or a third party named by you, who is not a carrier, have taken possession of the first goods.

When several alternatives meet, the last point in time is decisive.

To exercise your right of withdrawal, you must inform us (greenco UG, Bahnweg 3a, 95448 Bayreuth) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by Post, fax, or e-mail). You can use the attached model withdrawal form, which is not mandatory. You will find the form here.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with exceptions to the additional costs resulting from your choice of a type of delivery other than the low-cost standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to greenco UG, Bahnweg 3a, 95448 Bayreuth at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

End of the revocation instruction


Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the representative and vicarious agent of the provider, if the customer claims against these claims for damages. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agents.

Language, place of jurisdiction and applicable law

The contract shall be drawn up in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. This applies to consumers only to the extent that this does not restrict any legal provisions of the country in which the customer is domiciled or habitually resident. The place of jurisdiction is the registered office of the provider in disputes with customers who are not consumers, legal entities under public law or special funds under public law.


In connection with the initiation, conclusion, processing and rescission of a purchase contract on the basis of these GTC, data are collected, stored and processed by the provider. This is done within the framework of the statutory provisions. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented to it beforehand. If a third party is used for services in connection with the processing of processing processes, the provisions of the Federal Data Protection Act are complied with. The data provided by the customer by way of ordering will be processed exclusively for contact within the scope of the contract processing and only for the purpose for which the customer has provided the data. The data will only be passed on to the shipping company, which takes over the delivery of the goods according to the order. The payment data will be passed on to the credit institution responsible for payment. Insofar as the provider has retention periods of a commercial or tax law nature, the storage of some data can take up to ten years. During the visit to the internet shop of the provider, anonymized data that does not allow conclusions about personal data and does not intend to do so, in particular IP address, date, time, browser type, operating system and pages visited, are logged. At the request of the customer, the personal data will be deleted, corrected or blocked within the scope of the statutory provisions. Free information about all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address:
greenco UG (limited liability), Jakob Kasprowiak, Marc Schlömann Bahnweg 3a, 95448 Bayreuth, 092178661430,

Severability clause

The ineffectiveness of any provision of these GtC has no effect on the validity of the other provisions.